Warranty

Sterling Warranty Information

STERLING® Warranty – Bathing Fixtures (and) Kitchen and Utility Sinks Made of Solid Vikrell® Material

Bathing Fixtures (bathtubs and shower bases) – 10 YEARS LIMITED RESIDENTIAL / 3 YEARS LIMITED COMMERCIAL

Kitchen and Utility Sinks – LIFETIME LIMITED CONSUMER / 3 YEARS LIMITED COMMERCIAL

Based on the classification specified above, STERLING bathing fixtures made of solid Vikrell material are warranted to be free of manufacturing defects for 10 years from the date of sale when fixtures are used in residential (owner-occupied) buildings, or 3 years from the date of sale when fixtures are used in commercial (hotels, motels, rental property) buildings.

Whirlpool baths are warranted to be free of manufacturing defects for the same period except for the pump/motor assembly, which is warranted to be free of manufacturing defects for 1 year from the date of sale.

Kitchen and utility sinks made of solid Vikrell material are warranted to be free of manufacturing defects for as long as the original consumer purchaser owns his/her home, or for 3 years from the date of sale when used in commercial (hotels, motels, rental property) buildings.

Kohler Co. will, at its election, repair, rectify or replace a fixture when inspection by Kohler Co. discloses any such defects occurring in normal usage within the time period of coverage stated above. Kohler Co. is not responsible for removal or installation costs where replacement is indicated. Damages due to improper handling, installation or maintenance are not considered manufacturing defects and are not covered by this warranty. This warranty is valid for the original, consumer purchaser only.

To obtain warranty service, contact Sterling, either through your plumbing contractor, home center, wholesaler or dealer, or by calling or writing Sterling, Consumer Services, 444 Highland Drive, Kohler, Wisconsin 53044, 1-800-783-7546.

TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. KOHLER CO. AND SELLER HEREBY DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state/province to state/province.

This is the exclusive written warranty for Kohler Co.

 

STERLING® Warranty – Bath and Shower Doors

5-Years Limited

3-Years Limited

1-Year Limited

2375 Series

6300 Series

1500 Series

5900 Series

500 Series

695 Series

5300 Series

6500 Series

2200 Series

570000 Series (Prevail)

660 Series

3100 Series

5400 Series

540000 Series

 

 

690 Series

570000 Series (Whiston)

5600 Series

580000 Series

 

 

 

 

 

Based on the classification specified above, STERLING bath and shower doors are warranted to be free of manufacturing defects within the time of the specified model's limited warranty from date of sale.

Kohler Co. will, at its election, repair, rectify or replace a fixture when inspection by Kohler Co. discloses any such defects occurring in normal usage within the time period of coverage stated above. Kohler Co. is not responsible for removal or installation costs where replacement is indicated. Damages due to improper handling, installation or maintenance are not considered manufacturing defects and are not covered by this warranty. This warranty is valid for the original, consumer purchaser only.

To obtain warranty service, contact Sterling, either through your plumbing contractor, home center, wholesaler or dealer, or by calling or writing Sterling, Consumer Services, 444 Highland Drive, Kohler, Wisconsin 53044, 1-800-783-7546.

TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. KOHLER CO. AND SELLER HEREBY DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state/province to state/province.

This is the exclusive written warranty for Kohler Co.

STERLING® Warranty – Toilets and Bathroom Sinks (Lavatories)

Vitreous China Toilets and Bathroom Sinks – 5 YEARS LIMITED

Toilet Seats – 1 YEAR LIMITED

Bathroom Sinks – Made of Solid Vikrell® Material – 10 YEARS LIMITED RESIDENTIAL / 3 YEARS LIMITED COMMERCIAL

Stainless Steel Bathroom Sinks – 5 YEARS LIMITED

Based on the classification specified above, STERLING toilets and lavatories are warranted to be free of manufacturing defects within the time of the specified model's limited warranty from date of sale. STERLING toilet seats are warranted to be free of defects in material and workmanship for one year from the date of installation. Kohler Co. also warrants for 5 years from the date of sale that its low consumption 1.28 and 1.6 toilets will be free of manufacturing defects that prevent one flush cleansing of the bowl per ASME A112.19.2/CSA B45.1 and Dual Flush toilets per ASME A112.19.14 performance requirements, when installed and operated per instructions packed with the product. Use of in-tank toilet cleaners will void this warranty.

Kohler Co. will, at its election, repair, rectify or replace a fixture when inspection by Kohler Co. discloses any such defects occurring in normal usage within the time period of coverage stated above. Kohler Co. is not responsible for removal or installation costs where replacement is indicated. Damages due to improper handling, installation or maintenance are not considered manufacturing defects and are not covered by this warranty. This warranty is valid for the original, consumer purchaser only.

To obtain warranty service, contact Sterling, either through your plumbing contractor, home center, wholesaler or dealer, or by calling or writing Sterling, Consumer Services, 444 Highland Drive, Kohler, Wisconsin 53044,1-800-783-7546.

TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. KOHLER CO. AND SELLER HEREBY DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state/province to state/province.

This is the exclusive written warranty for Kohler Co.

STERLING® Warranty – Grab Bars

Grab Bars – 10 YEARS LIMITED RESIDENTIAL / 3 YEARS LIMITED COMMERCIAL

Grab Bars are warranted to be free of manufacturing defects for 10 years from the date of sale when grab bars are used in residential (owner-occupied) buildings, or for 3 years from the date of sale when used in commercial (hotels, motels, rental property) buildings.

Kohler Co. will, at its election, repair, rectify or replace a fixture when Kohler Co.'s inspection discloses any such defects occurring in normal usage within the time period of coverage stated above. Kohler Co. is not responsible for removal or installation costs where replacement is indicated. Damages due to improper handling, installation or maintenance are not considered manufacturing defects and are not covered by this warranty. This warranty is valid for the original, consumer purchaser only.

To obtain warranty service, contact Sterling, either through your plumbing contractor, home center, wholesaler or dealer, or by calling or writing Sterling, Consumer Services, 444 Highland Drive, Kohler, Wisconsin 53044, 1-800-783-7546.

TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. KOHLER CO. AND SELLER HEREBY DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state/province to state/province.

This is the exclusive written warranty for Kohler Co.

STERLING® Warranty – Stainless Steel Sinks

Stainless Steel Sinks deeper than 6" – LIFETIME LIMITED

Stainless Steel Sinks less than or equal to 6" deep – 5 YEARS LIMITED

Based on the classification specified above, STERLING stainless steel sinks deeper than 6" are warranted to be free of manufacturing defects for as long as the original consumer purchaser owns his/her home; STERLING stainless steel sinks less than or equal to 6” in depth are warranted to be free of manufacturing defects for 5 years from the date of sale.

Kohler Co. will, at its election, repair, rectify or replace a fixture when inspection by Kohler Co. discloses any such defects occurring in normal usage within the time period of coverage stated above. Kohler Co. is not responsible for removal or installation costs where replacement is indicated. Damages due to improper handling, installation or maintenance are not considered manufacturing defects and are not covered by this warranty. This warranty is valid for the original, consumer purchaser only.

To obtain warranty service, contact Sterling, either through your plumbing contractor, home center, wholesaler or dealer, or by calling or writing Sterling, Consumer Services, 444 Highland Drive, Kohler, Wisconsin 53044, 1-800-783-7546.

TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. KOHLER CO. AND SELLER HEREBY DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state/province to state/province.

This is the exclusive written warranty for Kohler Co.

STERLING® Warranty - R11402-2PC-NA

STERLING, a division of Kohler Co., warrants R11402-2PC-NA (the “Faucet”) to be free of defects in material and workmanship during normal residential use for five (5) years from the date of sale.

Sterling will, at its election, repair, rectify or replace the Faucet when inspection by Sterling discloses any such defects occurring in normal residential usage within five (5) years after the date of sale. Sterling is not responsible for labor charges, removal, installation, or other incidental or consequential costs. This warranty is valid for the original consumer purchaser only and excludes damage due to improper handling, installation, maintenance, product abuse, or product misuse, whether performed by the consumer or any other party. Proof of purchase (original sales receipt) must be provided to Sterling with all warranty claims.

If the Faucet is used commercially or is installed outside of the United States of America, Canada or Mexico, Sterling warrants the Faucet to be free from defects in material and workmanship for one (1) year from the date of sale.

To obtain warranty service, either contact Sterling through your plumbing contractor, home center, wholesaler or dealer; by writing Sterling, Attn.: Customer Care Center, 444 Highland Drive, Kohler, Wisconsin 53044; or by calling 1-800-783-7546.

IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. KOHLER CO. AND/OR SELLER DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province.

This is Kohler Co.’s exclusive written warranty.

STERLING® Warranty – Bathing & Showering Seats

Bathing & Showering Seats – 10 YEARS LIMITED RESIDENTIAL / 3 YEARS LIMITED COMMERCIAL

Non-Vikrell bathing and showering seats are warranted to be free of manufacturing defects for 10 years from the date of sale when seats are used in residential (owner-occupied) buildings, or for 3 years from the date of sale when used in commercial (hotels, motels, rental property) buildings.

Kohler Co. will, at its election, repair, rectify or replace a fixture when Kohler Co.'s inspection discloses any such defects occurring in normal usage within the time period of coverage stated above. Kohler Co. is not responsible for removal or installation costs where replacement is indicated. Damages due to improper handling, installation or maintenance are not considered manufacturing defects and are not covered by this warranty. This warranty is valid for the original, consumer purchaser only.

To obtain warranty service, contact Sterling, either through your plumbing contractor, home center, wholesaler or dealer, or by calling or writing Sterling, Consumer Services, 444 Highland Drive, Kohler, Wisconsin 53044, 1-800-783-7546.

TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. KOHLER CO. AND SELLER HEREBY DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state/province to state/province.

This is the exclusive written warranty for Kohler Co.

STERLING® Warranty – Bathing & Showering Accessories

Bathing & Showering Accessories – 3 YEARS LIMITED RESIDENTIAL / 1 YEAR LIMITED COMMERCIAL

Non-Vikrell components of bathing accessories which are not permanently installed on a Vikrell fixture are warranted to be free of manufacturing defects for 3 years from the date of sale when accessories are used in residential (owner-occupied) buildings, or for 1 year from the date of sale when used in commercial (hotels, motels, rental property) buildings.

Kohler Co. will, at its election, repair, rectify or replace a fixture when Kohler Co.'s inspection discloses any such defects occurring in normal usage within the time period of coverage stated above. Kohler Co. is not responsible for removal or installation costs where replacement is indicated. Damages due to improper handling, installation or maintenance are not considered manufacturing defects and are not covered by this warranty. This warranty is valid for the original, consumer purchaser only.

To obtain warranty service, contact Sterling, either through your plumbing contractor, home center, wholesaler or dealer, or by calling or writing Sterling, Consumer Services, 444 Highland Drive, Kohler, Wisconsin 53044, 1-800-783-7546.

TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. KOHLER CO. AND SELLER HEREBY DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state/province to state/province.

This is the exclusive written warranty for Kohler Co.

STERLING® One-Year Warranty – Mexico

For Mexico

KOHLER CO.

It is recommended that at the time of purchase, you verify that all accessories and components are complete in this package.

This Sterling product is warranted to be free of defects in material and workmanship for one (1) year from the date of purchase as shown on the invoice or receipt.

1. Kohler Co. will only service its commercialized products through its authorized distributors.

2. To obtain warranty service, please present the invoice and corresponding warranty.

3. Through its authorized distributors, Kohler Co. promises to repair the defective product or provide a new replacement or an equivalent model (in those cases that the model has been discontinued) when the product is beyond repair, without any charge to the consumer.

4. The time of repair will not exceed six (6) weeks commencing on the date the product is received.

5. It is recommended that the consumer save the invoice or receipt as additional protection, as it may substitute the warranty in the case that there is a discrepancy in the validity of the warranty.

EXCEPTIONS AND RESTRICTIONS

The Warranty will not be valid in the following cases:

1. When the product is not operated in accordance with the instructions concerning use and operation set forth in the owner's manual or installation instructions, and when the recommendations and warnings included are not observed.

2. When the product has been modified or dismantled partially or totally; or has been used in a negligent fashion and as a consequence has suffered damages attributable to the consumer, individual, or hardware not authorized by Kohler Co.

3. This warranty does not cover the damages as a result of disaster such as fire or acts of God, including flooding, earthquake, or electric storms, etc. To obtain a list of distributors in your area where you can exercise your rights under this warranty, please call 001-877-680-1310.

KOHLER CO., KOHLER, WI 53044 U.S.A.

IMPORTER:

INTERNACIONAL DE CERÁMICA, S.A.B. DE C.V.

AV. CARLOS PACHECO NO. 7200

CHIHUAHUA, CHIH., MEXICO C.P. 31060

TEL: 52 (14) 29-11-11